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When to Contact the Ombudsman
- You have tried to get a problem or concern addressed by the staff or administrators in your local school, and have not received a response.
- You are not sure where to go to get your school question answered.
- You feel you have been treated unfairly in your public school.
- You don’t understand a public school policy or procedure, or believe the school is unfairly applying a policy or procedure.
- You see something good happening in your school or other schools, and want administrators to know about it.
What the Ombudsman will do
- Listen to your concerns.
- Provide referral information.
- Provide a safe and confidential place for you to voice your concerns.
- Coordinate informal dispute resolution meetings.
- Research and interpret public school policies and procedures.
- Coordinate resources from other government and non-public school sources.
- Make recommendations for policy changes.
What the Ombudsman will not do
- Disclose personal information without your consent.
- Take personnel actions.
- Testify in legal or administrative proceedings.
- Accept complaints that are already in a formal grievance.
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825 North Capitol Street, NE
Suite 5002
Washington, DC 20002
Phone: (202) 741-8777 | |
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Agencies 
