What authority does the Ombudsman have?
The Ombudsman has the authority to access all files, with the complainant’s permission. All employees of DCPS, public charter schools and the University of the District of Columbia are directed by law to cooperate with the Ombudsman (Link to the 2007 Education Reform Act Ombudsman section).

Does the Ombudsman represent the parents in issues with local education agencies?
No, the Ombudsman is neither an advocate for any individual or organization, but rather an advocate for fairness and access to information. The actions taken in any matter represent the interest and rights of all parties who are involved.

Can I call the Ombudsman Office anonymously?
Yes, you are not required to disclose your identity when you call our office with a complainant or concern. The Ombudsman Office keeps all matters, including identity of students, complainants, and individuals who contact the office confidential except as necessary to perform duties of the office and with your permission.

What process should I use to get my complaint handled as quickly as possible?
We encourage complainants to attempt to resolve issues at the school level first by contacting the school staff involved in the issue, the school principal or university administrators. If your concern is with a District of Columbia Public School (DCPS) and you are not comfortable speaking to school staff or the staff has not been responsive you can call the regional cluster office and speak to the regional Instructional Superintendent. If your concern is with a Public Charter School then you can contact the Board of Trustees for your school.  If your concern is with the University of the District of Columbia (UDC), then you can contact the UDC Board of Trustees.  If you feel that you would like to try these channels first but are uncertain about how to proceed, you may call the Ombudsman Office for assistance.

What if I feel I am being discriminated against?
If parents or students believe they were treated differently based on race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or another reason you have the right to file a discrimination complaint with the:

DC Office of Human Rights
441 4th Street, NW, Suite 570 North
Washington, DC 20001  
(202) 727-4559
TTY: (202) 724-2050
ohr.dc.gov